Frequent Asked Questions

What is your cancellation policy?

We ask that you give 24 hours advance notification for any cancellation. Our practitioners work on an appointment basis and we will charge the full amount for the session if the appointment is not cancelled within 24 hours. We also understand the emergencies can arise and you may need to cancel your appointment at the last minute, please give us as much notice as you can and you will not be charged for your session. Please call us at 303.220.7873 if you need to cancel or reschedule your appointment.

What type of payment do you accept?

We accept cash, check, or credit card (Visa, MasterCard, Discover, and American Express) as forms of payment. Checks should be made payable to Pure Massage.

Is tipping required?

While not required, it is typical in the massage industry to show your appreciation by tipping your Massage Therapist. A good rule of thumb is 10-20% of the regular rate for your service.

For example:
One Hour Massage = $10-$15
One and Half Hour Massage = $15-$20

What should I wear for a massage?

During the session you can dress down to your level of comfort. Many clients choose to not wear any clothing during their massage sessions. Each of our massage rooms has one table per room, so your session is very discreet. You will always be covered during your massage by a warm blanket and sheet and only the area being worked on by your therapist will be exposed.

Are all of your Massage Therapists licensed and certified?

All of our Massage Therapists go through an extensive interview process which includes a hands on portion. All of our therapists are certified, screened and have attended a professional massage school. Experience varies from one year to over five years. When you call to book your appointment please let the front desk staff know if you have any preferences for your treatment so we can pair you up with the best therapist.